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    Speakers


    Customer Contact Week Speakers are leaders from across the customer contact sector, encompassing a diverse mix of seasoned executives from renowned brands and cutting-edge service providers, to dynamic startups and influential industry thought leaders.

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    AW
    Amy Williams
    VP, Global Customer Experience
    Rocky Brands
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    BT
    Billie Jo Timm
    VP Customer Experience
    dormakaba Americas
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    MK
    Mark Kandrysawtz
    Chief Innovation Officer
    WellSpan Health
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    SH
    Serena H. Huang, Ph.D.
    Data & AI Executive | Founder & CEO
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    GH
    Gavin Hupp
    VP of Technology
    United Parks & Resorts
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    DA
    Diane Acevedo
    SVP of Operations & CX
    Gabb Wireless
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    LG
    Leonard Green
    VP of Customer Success (Sales Tech)
    Northwestern Mutual
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    LK
    Lee Kemp
    VP of Customer Experience
    Veritiv
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    MO
    Michael Ostrowski
    SVP Operations, Customer Service & Support
    Raymond James
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    RJ
    Rasheeda James
    VP of Client Services
    Americor
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    TB
    TS Balaji
    VP Digital & Customer Experience
    Cox Communications
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    MW
    Morris Whitaker
    Fmr. Senior Director, Provider Customer Service Operations
    UnitedHealthcare
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    JB
    Jaysa Boyer-Tushaus
    Head of Employer Engagement
    Ultimate Medical Academy
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    JD
    Jeff Dahms
    Director of CX and Insights
    Physicians Mutual
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    BY
    Brandi Yates
    AVP, Learning and Development
    Ultimate Medical Academy
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    TS
    Thilia Stone
    Business Intelligence Manager
    Shipt
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    KW
    Kimberly Warrick
    Call Center Director
    JR's Cigars
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    KD
    Kristina DeCarlo
    Senior Manager Customer Experience
    DraftKings
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    OA
    Otto Angulo
    Sr. Director Digital Consumer Engagement
    AtlantiCare
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    DB
    Dora Boussias
    Fmr. Senior Director Data & Analytics
    Stryker
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    JR
    Jamesina Reaves
    Call Center Operations Manager
    JR's Cigars
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    KG
    Katherine Gallacher
    Director, Customer Care
    Alberta Gaming Liquor & Cannabis
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    AF
    Annabel Fuller
    VP, Customer Care
    Paramount
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    EF
    Elin Floyd
    Manager, Digital CX
    Haus Labs
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    AB
    Aaron Bareuther
    Director of Product, Digital & AI Service
    eBay
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    HB
    Heather Bissell
    Senior Director, Customer CARE & Fraud
    Nordstrom
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    AC
    Amanda Caparelli
    Deputy Divisional Director
    Customer Management Practice
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    GD
    Gary Dunbar
    Director of Digital Engineering
    ENGIE North America
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    NF
    Nancy Fratzke
    Vice President Customer Support
    UScellular
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    NK
    Nicole Kyle
    Managing Director, Research
    Customer Management Practice
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    LL
    Lawrence Lipkin
    Executive Director, Experience Design - Chase Travel
    JPMorgan Chase & Co
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    EO
    Eric Orlaska
    Vice President, Customer Operations
    Mastercard
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    SW
    Sabrina Wilson, MBA
    SVP, HR Americas & Global Transformation
    dormakaba Americas
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    SL
    Simon Lysnes
    Fmr. Director, Customer Success
    HBC
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    JI
    Jim Iyoob
    Chief Customer Officer
    Etech Global Services
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    SK
    Sandy Ko Fonseca
    Founder & Principal; CCWomen
    Customer Management Practice
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    VL
    Veronique Lacasse
    Senior Manager, Training Design & Delivery Project Management
    Bell
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    SR
    Stephane Rivard
    CEO & Co-Founder
    HiringBranch
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    DW
    David Whitehead
    AVP Claim Customer Experience
    The Hartford
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    MM
    Melissa Magos
    Senior Director of Call Center Operations
    Frontier Communications
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    ST
    Shawndra Tobias
    SVP, Operational Excellence
    Etech Global Services
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    MD
    Michael DeJager
    Managing Director, Events
    Customer Management Practice
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    JG
    Jenny Graham
    Owner
    Zelus
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    MJ
    Michael Jester
    Director of Contact Center & Guest Experience
    Schulte Hospitality Group
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    CJ
    Charlotte Jones
    Director, Employee Experience and DEIB
    Rite Aid
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    AK
    Ally Klee
    Director, Digital Experience
    The Institute of Internal Auditors
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    SC
    Shawn Castle
    VP of Customer Care & Client Experience
    Sun Auto Tire & Service
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    DB
    Dan Balistierri
    Director, Customer Advisory
    KPMG
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    SB
    Scott Bane
    Director, Web Operations
    The Institute of Internal Auditors
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    BC
    Brian Cantor
    Managing Director, CCW Digital
    Customer Management Practice
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    CC
    Cheryl China
    SVP, Director Credit Card Services
    Citizens Bank
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    KC
    Kaitlin Chmil
    Director of Knowledge Management
    Holiday Inn Club Vacations
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    KF
    Kacey Felila Tolua
    Senior Director, CEC Technology - Channels and Self-Service
    Marriott International
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    JF
    Jake Frederico
    Research Analyst
    Customer Management Practice
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    LJ
    Lauren Jackson
    Vice President of Global Service Delivery
    Nextiva
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    RJ
    Rebecca Jones
    President
    Mosaicx
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    KL
    Kevin Lee
    RVP, Solution Sales, CX
    NICE
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    BL
    Brooke Lynch
    Divisional Director of Digital
    Customer Management Practice
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    HM
    Heather Morgan Shoemaker
    Chief Executive Officer
    Language I/O
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    SO
    Shiwon Oh
    Editor in Chief; CCWomen
    Customer Management Practice
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    JP
    Judith Platz
    2021 CCWomen Hall of Fame Inductee; Chief Customer Officer
    SupportLogic
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    EL
    Erik Larson
    Fmr. Director Digital Experience & Operations Strategy
    AT&T
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    MS
    Martha Sager
    Strategic Account Executive
    Nextiva
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    AM
    Adam McCreery
    Director, CX
    DraftKings
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    BS
    Brookelynn Sullivan
    Research Analyst & Program Manager
    Customer Management Practice
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    RW
    Rich Wilder
    Director, Customer Experience
    CHEP
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    DW
    Dr. Hui Wu-Curtis
    2021 CCWomen Hall of Fame Inductee; Founder and COO
    SupportU
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    CA
    Chris Arnold
    VP, Customer Experience Strategy
    ASAPP
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    TB
    Tonya Barkley, DBA, MBA
    Founder and CEO
    Workforce Strategies & Solutions
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    CW
    Chance Whittley
    Principal AI Consultant CX Generative AI
    PTP
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    LG
    Lance Gruner
    EVP, Global Customer Care
    Mastercard
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    SB
    Shannon Burch
    VP, Experience
    Neo Financial
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    CC
    Crystal Collier
    Executive Consultant
    PTP
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    TH
    Tommy Hart
    Zoom Contact Center Specialist
    Zoom
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    TR
    Terry Rybolt
    Chief Revenue Officer
    LiveXchange
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    RB
    Ricardo Bandeira
    Director, Solutions Consulting
    ASAPP
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    NB
    Natalie Beckerman
    Global Head of Customer Support Operations
    IHG Hotels & Resorts
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    TC
    Trevor Clark
    Founder & CEO
    ShyftOff
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    MG
    Mandi Geary
    Director, Customer Care
    BSN Sports
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    JG
    Justin Guerra
    Solutions Consultant
    Five9
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    WH
    Whitnee Hawthorne
    Founder
    The Savvy Working Mom
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    WD
    Wes Dudley
    Vice President of Customer Experience
    Broad River Retail
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    CJ
    Calvin Jordan
    Associate Vice President, Patient Access
    Penn Medicine Health System
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    JM
    Jenn MacIver Edwards
    VP, Customer Experience
    Five9
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    DP
    Deana Perrin
    Senior Director, Customer Experience
    Blue Shield of California
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    ES
    Eric Schanno
    Principal Solutions Engineer
    Northwestern Mutual
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    GS
    Gadi Shamia
    CEO
    Replicant
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    BS
    Bob Summers
    CEO & Founder
    Goodcall
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    MW
    Melissa Wood
    Dean of Leadership Development
    Etech Global Services
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    RY
    Rob Young-LeCureaux
    VP of Member Relations
    VerusRx
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    TK
    Taylor Kane
    Regional Sales Director
    Working Solutions
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    SL
    Sabrina Labonte
    Senior Marketing Manager
    Laivly
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    NS
    Ninela Sanchez
    Senior Enterprise Account Executive
    AmplifAI
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    CB
    Colleen Beers
    Global Customer Experience Executive
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    TN
    Thomas Nusspickel
    Chief Operations Officer
    Independent

    Speaker Enquiry

    SPEAK AT CCW 

    Interested in joining the speaker lineup? If you have a topic you're passionate about that would be beneficial to fellow customer contact professionals, please fill out the form below for more information on speaking at this event!

    <div style="text-align: center; font-size:22px;"> <br /> </div> <div style="text-align: center; font-size:22px;"> Form submitted. &nbsp; <span style="font-size: 22px;">Someone from our team will be in touch soon to discuss your request.</span> </div> <div style="text-align: center; font-size:22px;"> Thank you! </div>











Contact the organizer
Contact the organizer